Universal Property Management is committed to safeguarding the personal information entrusted to the company by residents or employees. Your privacy is important to us. The following explains the personal data we collect, how we use it, who may access it, your rights as a site user, and our approach to cookies. By using our website, you accept the practices described in this policy.
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our site of the following:
- The personal data we collect;
- Use of collected data;
- Who has access to the data collected;
- The rights of site users; and
- The site’s cookie policy.
Consent
By using our site, users agree that they consent to:
- The conditions set out in this Privacy Policy; and
- The collection, use, and retention of the data listed in this Privacy Policy.
Personal data we collect
We only collect data that helps us achieve the purposes set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without updating this Privacy Policy first.
Data collected automatically
When you visit and use our site, we may automatically collect and store the following information:
- IP address;
- Location;
- Hardware and software details;
- Clicked links; and
- Content viewed.
Data collected in a non-automatic way
We may also collect the following data when you perform certain functions on our site:
- First and last name;
- Age;
- Date of birth;
- Sex;
- Email address;
- Phone number;
- Address;
- Payment information; and
- Autofill data.
This data may be collected when you fill out forms and applications.
How we use personal data
Data collected on our site will only be used for the purposes specified in this Privacy Policy or as indicated on the relevant pages of our site. We will not use your data beyond what we disclose in this Privacy Policy.
Automatically collected data may be used for:
- Analytics.
Data collected when you perform certain functions may be used for:
- Review of applications;
- Creation of work orders;
- Maintaining accurate records; and
- Communication.
How to access, modify, delete, or challenge the data collected
If you would like to know whether we have collected your personal data, how we have used your personal data, whether we have disclosed your personal data and to whom, or if you would like your data to be deleted or modified, please contact our office:
- Phone: (519) 208-6111
- Email: privacy@universalpm.ca
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. Universal Property Management reserves the right to modify this Privacy Policy without notice at any time.
Other disclosures
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it;
- If it is required for any legal proceeding;
- To prove or protect our legal rights; and
- To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
How long we store personal data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
How we protect your personal data
Universal Property Management takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. All Universal Property Management staff are bound by confidentiality agreements and are responsible for maintaining accurate records.
While we take reasonable precautions to ensure that user data is secure, the internet as a whole can be insecure at times; we cannot guarantee security beyond what is reasonably practical.
Children
We collect the personal data of children under 13 years of age. We only collect the personal data of children under 13 years of age with the express consent of their parents or guardians. This consent is collected as follows:
- An application form completed by a parent/guardian.
Who we share personal data with
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Third parties
We may share user data with third parties that support our operations, such as:
- Online form and application service providers.
Information shared may include details submitted on applications and related forms. Third parties will not access user data beyond what is reasonably necessary to achieve the given purpose.
Cookie policy
A cookie is a small file stored on a user’s device by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted, or disable cookies entirely in your browser; disabling cookies may reduce the quality of your experience on our site.
We may use the following types of cookies on our site:
- Functional cookies — used to remember selections you make on our site so your preferences are saved for future visits;
- Analytical cookies — help us improve design and functionality by collecting data on how you access our site (for example, which content you view and how long you stay);
- Targeting cookies — collect data on how you use the site and your preferences, which may allow us to personalize information you see; and
- Third-party cookies — created by a service other than our site. We do not control third-party cookies; please review those providers’ privacy policies.
Last updated: April 29, 2026